Assign Tickets

Learn how chat tickets are assigned to developers and tracked within Teamspace channels.

Where to Go & How to Go

Assigning a Ticket

• Where to Go: In your chat channel composer, type / to launch the Create Ticket popover.
• How to Go:
  1. Under the Assignee dropdown field in the popover form, click the selector.
  2. Select the name of the developer responsible for resolving the ticket.
  3. Click Create Ticket.
  4. The assignee is saved in the database under the assignedTo field.
  5. The ticket can be viewed by anyone with project access in the channel header dropdown.
  6. Note: Chat tickets do not support re-assigning to a different developer once created.

Permissions & Roles

• Access: Any member who has access to the channel can view, close, or reopen tickets in the header dropdown.
• Viewers: Project members with the Viewer role can view all active and closed tickets, but cannot close, reopen, or create new tickets.