Team Space Permissions

Manage channel access rights, monitor participant presence, and understand messaging privileges.

Where to Go & How to Go

1. Accessing Private Channels

• Public channels (Community and Announcement channels) are visible and accessible to all project members.
• Private channels are restricted. You can only view and access a private channel if you were explicitly added by the channel creator or a project administrator. If you are not a member of a private channel, it will not appear in your channel list.

2. Managing Private Channel Members

• Where to Go: Hover over the private channel name in the sidebar, click the three-dot options menu, and select Edit Channel.
• How to Go:
  1. In the Edit Channel dialog, locate the members list picker.
  2. To add members, check the boxes next to their names. To remove members, uncheck them.
  3. Click Save Changes. The channel will instantly appear in the sidebar of newly added members, and disappear from the sidebar of removed members.

3. Real-Time Presence Directory (Right Sidebar)

• Where to Go: View the Members panel on the right side of the active chat feed.
• How to Go:
  1. The right sidebar lists all project members along with their roles.
  2. Each member has a status indicator:
     • Online (Green indicator): Currently active on the platform.
     • Offline (Gray indicator): Currently disconnected.
  3. Status updates automatically in real-time as users connect or disconnect.

Channel Privileges & Shortcuts

Messaging Rights

• Community and Private Channels: All members who have access can send messages, start threads, and add emoji reactions.
• Announcement Channels: Only Project Owners and Admins can post messages. Other members can read posts but cannot write messages.
• Viewers: Project members with the Viewer role have read-only access across all channels and cannot post messages.

Composer Shortcuts

While typing in the chat composer, you can quickly insert objects using hotkeys:

• @ : Mentions (opens the member selection dropdown list).
• / : Support ticket creation helper (triggers the Customer Desk ticket wizard).
• \ : Code link helper (links active codebase files).
• # : File attachment uploader.