Tickets

WeKraft Tickets are quick support tickets designed to be created and managed directly within your real-time chat channels. They help developers flag issues or requests on the fly without breaking their conversation flow.

Sub-topics

To help you manage chat tickets, see the following operational guides:

• Create Tickets: How to create a ticket inline using message composer shortcuts.
• Edit Tickets: How to view, reopen, or close active tickets.
• Assign Tickets: How to assign chat tickets to team members.

What are Chat Tickets?

Unlike separate client-facing desks, Chat Tickets are integrated directly into Teamspace channels:

• Created via Composer: Type / in the message input field to launch the ticket creation popover.
• No Complex Fields: Each ticket consists of only a description (body), creator details, and a single assigned team member.
• Status Lifecycle: A ticket is either Open or Closed. There are no SLA response targets, priorities, or categories.
• Managed in Channel Header: Use the Tickets dropdown menu in the channel header to view all open/closed tickets linked to that channel.